Boulevard Kukulcan Km 14.5 Hotel Zone, Cancun, Quintana Roo, 77500, Mexico
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Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. This 4.5-star resort is 1.9 mi (3.1 km) from La Isla Shopping Mall and 2.3 mi (3.7 km) from El Rey Ruins.Show More
Deluxe Family Ocean View Double Beds - Two Bedroom
4 Double bed
Free Wi-Fi
Non-smoking
Private Bath
Private Toilet
Visual Fire Alarm
Alcoholic Beverages
Room Details
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6
Deluxe Ocean View Two Double Room
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Room Details
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9
Deluxe Lagoon View King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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6
Diamond Ocean View Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
Room Details
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8
Deluxe Family Lagoon View (two Bedroom)
1 King bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Room Details
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9
Rock Royalty Ocean View King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Sea View
Room Details
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13
Deluxe Ocean View King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Private Toilet
Room Details
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Guest Reviews(102)
3.8/5
Good
Verified Reviews
Cleanliness3.8
Amenities3.8
Location3.8
Service3.8
Guest User
April 8, 2024
Worst view I’ve had from my balcony-just white brick wall!
Bathroom stunk of sewerage so bad one day could really use it. Had to get up 730am to get a sunbed and still very few left then!!! Not enough beds round pool area.
Very packed and loud on the evenings and just karaoke and disco after 10pm! Not worth the money I paid
Localização top
September 24, 2023
Very good hotel good food excellent location, needs better service
Original TextTranslation provided by Google
Matthew
January 17, 2024
Service and drinks were excellent. Loved the pool and beach. The room was sub par and food average.
Cameron
January 17, 2024
For the price the hotel is charging i feel I’ve wasted my money and not enjoyed Cancun to how I should have, the hotels food is horrible and this left us to eat out a few nights, I can’t describe how upset I am as this was meant to be for my fiancées birthday
Robert
January 9, 2024
Extremely disappointing stay. From the check in to the house keeping not coming. There was absolutely no VIP treatment. Concierge never contacted us, room wasn’t ready.. food was good, service at restaurant was excellent.
Alfredo
January 5, 2024
Likes:
Staff friendliness
Dislikes:
Facilites
Limited dining
Bad food
Disorganized dining environment
Unsafe elevators
Dirty hot tubs
Olton
December 31, 2023
Construction was going on during high season. Speaking English felt was an issue
The room we had to call a few times to clean up
Dining was limited and we had to wait in line every dinner to be able to dine
Elevators were very slow and an issue because only one was working and was old
There was an expectation to pay tip for every service otherwise no good service was provided
Jusoo
January 18, 2024
It was difficult because I wasn't good at English and Spanish, but the staff were friendly.
Sameen
December 20, 2023
I loved the free upgrade had a beautiful view of the ocean. Was a magical experience. Just didnt like how they disguised their room guide- they werent a guide they tried selling us activities and were very very insitant anfter we politely declined. Has to really put my foot down to get them to go away and let us start our vacation.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–05:30 the next day
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
StyleA la carte
Age
Fee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
Opened: 2005
Renovated: 2012
Number of Rooms: 532
Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. This 4.5-star resort is 1.9 mi (3.1 km) from La Isla Shopping Mall and 2.3 mi (3.7 km) from El Rey Ruins.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy pizza at Pizzeto, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This resort has facilities measuring 16408 square feet (1524 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 601 guestrooms featuring free minibar items and espresso makers. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and complimentary bottled water.
Services & Amenities
Most popular business facilities
Golf Course
Outdoor Swimming Pool
Exclusive Beach Area
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up Service
Airport Shuttle Service
Bar
Tennis Court
Billiards Room
Table Tennis Room
Restaurant
Meeting Room
Multi-Function Room
Children's Pool
Children's Playground
Kids' Club
KTV
Currency Exchange
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?
Prices at Hard Rock Hotel Cancun - All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
What is the closest airport to Hard Rock Hotel Cancun - All Inclusive?
The closest airport is Cancún International Airport. It is 11.6 miles from the hotel and approximately a 21minutes journey by taxi.
What are the check-in and check-out times at Hard Rock Hotel Cancun - All Inclusive?
The check-in time is after 15:00 and the check-out time is before 12:00.
Does Hard Rock Hotel Cancun - All Inclusive provide airport transfer services?
Yes, Hard Rock Hotel Cancun - All Inclusive provides airport transfer services.
What amenities and services does Hard Rock Hotel Cancun - All Inclusive have?
Hard Rock Hotel Cancun - All Inclusive has the following amenities and services: Pets allowed (additional fee), Outdoor Swimming Pool, Golf Course.
Does Hard Rock Hotel Cancun - All Inclusive have a swimming pool?
Yes, Hard Rock Hotel Cancun - All Inclusive has a pool. Pool type: Outdoor Swimming Pool.
Does Hard Rock Hotel Cancun - All Inclusive have fitness amenities?
Yes, Hard Rock Hotel Cancun - All Inclusive has fitness amenities.
Does Hard Rock Hotel Cancun - All Inclusive provide Wi-Fi?
Yes, the hotel provides Wi-Fi.
Does Hard Rock Hotel Cancun - All Inclusive have non-smoking rooms?
Yes, Hard Rock Hotel Cancun - All Inclusive has non-smoking rooms. Please view the hotel listing for details.
Does Hard Rock Hotel Cancun - All Inclusive provide breakfast?
Yes, Hard Rock Hotel Cancun - All Inclusive provides breakfast.