The good points. Very efficiently run resort hotel. Clean, well staffed, the hotel grounds were immaculate. Food was good quality, abundant and plenty of choice. Great for kids, plenty of entertainment , kids clubs etc. The bad points. On arrival we ere advised that we had been ‘upgraded’ from a Studio ( with a garden view, balcony, sunbeds ) to an ‘apartment ‘ a no extra cost. We did not consider it to be an upgrade as we had been upgraded to a view of a brick wall, no balcony or sunbeds. The following day, I spoke to reception and was moved to a better apartment without too much fuss. Although we had a hob and fridge, we did not have a kettle or pan to boil water to make an early morning cuppa. This rendered the kitchen facilities functionless for us. The door entry card d e- magnetised every day which made it a faff to get into our room. It would be great if there were an area of the pool which was for adults only, dodging inflatable flamingos , crocodiles, water guns and floundering children made swimming a bit of a challenge. The resort is a bit of a walk away from the seafront, a bit of a hike to trail youngsters to the beach. Overall we were very satisfied with the Vel Marie, the ******* shouldnt put people off, but may need consideration.